On Arrival
It is important that you present at reception on arrival at each visit.
This will ensure that the reception staff mark you as ‘arrived’ for your consultation and allows us to update any of your personal information which may have changed.
Appointment System
We can help you cut the waiting times when you make your next appointment by using these guidelines listed below:
- SHORT APPOINTMENT: less than 10 mins. Brief discussion, ie. Script only
- STANDARD APPOINTMENT: 10 mins to less than 20 mins.
- LONG APPOINTMENT: 20 mins or longer
- EXTENDED APPOINTMENT: 40 mins or longer for COMPLEX CONDITIONS REQUIRING EXTENSIVE INVOLVEMENT BY YOUR DOCTOR
- PHONE CONSULTATION: (seen by your GP in person within 6 months to qualify)
Consultation Fees
Bulk Billing for eligible Medicare item numbers
- Consultations
- Mental Health Services
- Chronic Disease/complex care plan management
Non-Medicare card patients – a fee will apply – Standard Consult $90, Long Consultation $130, Extended $170
Treatment Room Fees to be Paid on the Day
This includes private patients and concession card holders
Procedure Fee $50
Facilities Fee from $15 – (Ear Syringe, standard & specialised dressings)
Ear Wick $15
Iron Infusion $150
ECG $55
Implanon Insertion $95
Implanon Removal $140
Mirena Removal $130
Holter Monitor $90
Fee for Private patients re: pathology results once return to the Doctor on removal of sutures
Mobile Phones
We understand your mobile phone is a good distraction whilst you are waiting to see the Doctor.
Could you please be mindful of the noise for other ill patients in the surgery and it is also difficult for the staff to hear when they are on the phone.
If at all possible could you take any phone calls you have outside.
Thank you for your compassion to others.
Shingles
Free Shingles immunisations are available for age groups 70 – 79 years. Please discuss this at your next consultation with the Doctor.
Covid 19 Procedures
Our procedures are in place to keep you and our staff safe from COVID
- Please ensure you are social distancing at all times in the clinic.
- If you have a cough, fever or flu like symptoms, DO NOT ENTER the clinic. Please phone reception and we will help you.
- Wash hands thoroughly and wear a mask for respiratory hygiene.
The doctors and staff are here to provide the best care possible for you and your family
Test Results
Our Practice Nurse will contact you if your GP requires you to make a follow up appointment to discuss your test results
If you have not been contacted, you may phone the practice and be put through to our Practice Nurse to discuss your results.
PLEASE NOTE: Reception staff are not permitted to give out results
Reminder System
Our practice is committed to preventative care and participates in Nation and State reminder systems.
We offer a reminder system for pap smears, immunisations, blood tests and other preventative health services appropriate to your care.
If you do not wish to be part of this system, please advise our reception staff.
Interpreter Services
National Relay Service (NRS) for patients with a hearing/communication impairment
Phone 133 677
Translating and Interpreting Service (TIS) for patients who speak languages other than English and require the services of an interpreter
Phone 131 450
Collaborating With Patients
This practice always takes an active approach to ensure the best outcomes for patients even if they choose to reject investigation and/or management advice.
GP’s and practice staff respect the right of all patients to make investigations and treatment choices.
Managing Your Personal Health Information
Your health record is a confidential document. Our practice policy is to maintain protection of your personal health information at all times and to ensure that this information is only available to authorised members of staff.
Please refer to the Patient Privacy Brochure in our reception area for further information on your privacy.
Be Kind
Physical or verbal abuse towards our STAFF will not be tolerated.
Patient Feedback
We invite our patients to complete a patient survey on their experience at our practice. These surveys are completely confidential and will help us to improve our services to you.
We take your concerns seriously so please feel free to talk to your doctor, or email our Practice Manager about any problems you may have had with our services.
We believe that problems are best dealt with within the practice. However, if you feel there is a matter you wish to take up outside the practice, you may contact:
Health Ombudsman
P O Box 13281 George Street
Brisbane. Ph: 133646 Fax: 3319 6350
Email: complaints@oho.qld.gov.au